Glia is a customer service technology company that specializes in transforming digital customer interactions. Founded in 2012 by Dan Michaeli, Justin DiPietro, and Carlos Paniagua, Glia provides a unified platform that allows businesses to engage with customers through a variety of digital channels, including chat, voice, video, and co-browsing, all within a seamless experience.
What sets Glia apart is its focus on integrating human interaction with AI-driven support. By combining AI-powered chatbots with human agents, Glia ensures that customers receive timely and relevant assistance, improving satisfaction and reducing service costs. The platform is particularly known for its ability to provide real-time, on-screen assistance, helping businesses enhance customer engagement and streamline communication.
Glia’s innovative approach has made it a valuable tool for industries such as banking, insurance, and healthcare, where customer experience is critical. The company’s mission is to humanize digital interactions, making them as effective and personal as face-to-face conversations.
