Transform Your Customer Experience With Confidence
Our Process
Analysis
We evaluate the market, compare your organization’s needs, and design the best solution that improves efficiency, while reducing the overall cost of operations.
Deployment
We implement your new solution carefully provisioning each detail using our top-notch project management or implementation services.
Support
As your ongoing partner, we continue providing efficient, specialized support from real people, we help you adapt to the latest technology.
Our Services
CCaaS
Basic licensing
ACD
IVR
Digital Engagement
Management reporting
Omni-Channel
Voice
Email
Chat
Social media
SMS/Text
Video
Integrations
CRM
ERP
WFM
Ticketing Platforms
Analytics
Credit Card Gateways.
Workforce
Workforce Management
Gamification
Quality Management (QM)
Agent Coaching
BPO
Virtual Assistants
Live Assistants
Outsourced Contact Center Agents
Consulting and Implementation
Suppliers
In order to provide our customers with the most advanced features, seamless integrations, and robust benefits, we have carefully selected some of the best industry-leading suppliers as our technology partners.
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Our Company
Through our outcome-driven managed services, CXaaS Consultants helps organizations reduce technology expenses by right-sizing their telecom connectivity, IT infrastructure, and cybersecurity strategies. As a result of this holistic consultative approach, One Source can provide you with better service, performance, and security at a lower cost.
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Industries We Serve
Get Started Today!
Let CXaaS Consultants help you find a better way while reducing operational cost, and increasing efficiency!
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