CXaaS Blog

Blog PostCustomer Experience
January 7, 2025

Omnichannel Contact Center

In today's digital age, businesses must provide seamless customer support across multiple communication channels. Omnichannel…
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Blog PostCustomer Experience
January 7, 2025

Finance and Accounting Business Process Outsourcing

In the fast-paced world of finance and accounting, businesses seek efficient ways to manage their…
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Blog PostCustomer Experience
January 7, 2025

Healthcare Business Process Outsourcing

The healthcare industry is constantly evolving, with providers and organizations facing increasing demands for efficiency,…
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Blog PostCustomer Experience
January 7, 2025

What is Business Process Outsourcing

In today’s competitive business landscape, companies are constantly seeking ways to improve efficiency, reduce costs,…
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Customer Experience
September 12, 2024

Cloud-Based Contact Centers and Scalability

Why Cloud-Based Contact Centers Are the Future of Customer Service In a world where flexibility,…
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Customer Experience
September 12, 2024

Customer Experience (CX) Trends and Best Practices

The Future of Customer Experience: Top Trends and Best Practices Customer experience (CX) is rapidly…
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Customer Experience
September 12, 2024

Omnichannel Customer Engagement Strategies

Building an Omnichannel Strategy for Seamless Customer Engagement In today's digital world, customers interact with…
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Customer Experience
September 12, 2024

The Role of Artificial Intelligence (AI) in Contact Centers

Unlocking the Power of AI in Contact Centers: A Game Changer for Customer Experience Artificial…
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Case Studies

Case Studies
November 13, 2024

Aeroflow Health Leverages Five9 AI for Self-Service & Custom Summaries

Aeroflow Health is a personalized healthcare company that provides patients with easy access to medical…
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Case Studies
November 13, 2024

Healthcare Technology Provider Personalizes Member Services

This healthcare technology company is on a mission to make it as easy as possible…
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Case Studies
November 13, 2024

Exact Sciences Achieves 45 Percent Containment Rate

Exact Sciences is a leading provider of cancer screening and diagnostic tests. Headquartered in Madison,…
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Case Studies
November 13, 2024

VSP Delivers Self-Service to 12M with Five9 IVA

The first national not-for-profit vision benefits company, VSP Vision Care has provided global access to…
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Case Studies
November 13, 2024

Healthcare Partner Grows Business with CX Upgrade

As a global strategic partner for companies in health and life sciences, this organization handles…
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Case Studies
November 13, 2024

Teladoc Health Leverages Agent Assist to Improve Efficiency and Call Quality

The Customer Founded in 2002, Teladoc Health, Inc. is a global leader in virtual healthcare…
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Case Studies
November 13, 2024

Delivering Better CX to Patients at Gonzaba Medical Group

Customer Profile Como Familia means “Like Family” in Spanish and that is how you are…
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Case Studies
November 12, 2024

Lake County Health Department Moves to the Cloud in 48 Hours

More than 1,000 professionals work at the Lake County Health Department to support the daily…
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